|United is now the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, United’s “Ready-to-Fly” checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, United’s commitment to putting health and safety at the forefront of the entire customer experience.
In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention and World Health Organization, the Ready-to-Fly checklist requires customers to click “Accept” to indicate they have reviewed the checklist during the digital check-in process, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive a boarding pass.
United’s Ready to Fly checklist includes the following:
United customers that are not able to confirm these Ready to Fly requirements can choose not to travel; travellers will be able to reschedule their flight. United customers may also choose to check-in at the airport for further review to be ready to fly.