United introduces New “Ready-to-Fly” Health Self-Assessment

by McNab Editorial Team June 11, 2020

written by McNab Editorial Team

United is now the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, United’s “Ready-to-Fly” checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, United’s commitment to putting health and safety at the forefront of the entire customer experience.

In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention and World Health Organization, the Ready-to-Fly checklist requires customers to click “Accept” to indicate they have reviewed the checklist during the digital check-in process, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive a boarding pass.

United’s Ready to Fly checklist includes the following:

You must wear a face covering while on board for the safety of everyone.
Have not been diagnosed with COVID-19 in the last 21 days.
Have not experienced any of the following symptoms in the past 14 days (excludes symptoms from a pre-existing condition):
- Temperature of 38 C/100.4 F or higher
- Cough
- Shortness of breath/difficulty breathing
- Chills
- Muscle pain
- Sore throat
- Recent loss of taste or smell
Have not been denied boarding by another airline due to a medical screening for a communicable disease in the last 14 days.
Have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

United customers that are not able to confirm these Ready to Fly requirements can choose not to travel; travellers will be able to reschedule their flight. United customers may also choose to check-in at the airport for further review to be ready to fly.