In a heartfelt statement sent to all its customers on March 20th, 2020, Avianca shared that “today they had to make a forced stop”, but re-assures customers their purpose to connect remains intact.
“For 100 years we have been committed to connecting Latin America with the world, always putting the safety of our travelers and our people first. The situation generated by the Coronavirus (COVID-19) has had a direct effect on the operation of airlines around the world and Avianca is no exception.
Today we have to make a forced stop along the way. Thinking of your well-being and complying with the measures adopted by different governments, between March 23rd and April 30th, 2020, we will completely suspend our international operation and will only maintain 16% of our domestic flights in Colombia to connect 26 cities, with 10 of our planes.
Our purpose to connect remains intact, but today we are facing an extreme situation that requires immediate and painful measures, which of course, we hope will be temporary.
In these challenging times, you are our drive. That is why we have made available different options to give you flexibility. Thus, all our customers who have a ticket to fly before April 30th, 2020, will be able to reschedule their trip without penalty fees. If you purchased your ticket through our direct channels, you can register here to cancel your reservation and receive an Avianca voucher that will allow you to reschedule your trip to fly until March 31st, 2021. For our travel agency clients, our partners are at your disposal to manage your requests.
Our itineraries are being continuously updated according to the situation. If you wish to know the details of the flights that we will have available in real time, click here.”
We hope to have a clear sky soon, so that after this turbulence, we can continue connecting Latin America with the world for another 100 years.
Anko van der Werff
President & CEO of Avianca Holdings