The coronavirus has caused panic in the travel industry with overwhelming amounts of cancellations, rescheduling and changes being made. Amidst it all, travellers reported spending hours on hold or sending countless unanswered emails in an attempt to get refunds or reschedule their trips. Besides losses not to flyers, major players in the industry, particularly airlines, were also impacted. With travel down, airlines experienced significant economic impact and financial risk. Despite it all there are some airlines, in particular United Airlines, who are putting their customers first. They are looking at ways to bounce back from the pandemic and improve their customer service.
UNITED: Changes Fees Are Gone
On August 30, 2020 CEO Scott Kirby announced in a video that United Airlines will be getting rid of its change fees permanently. This policy will be applied to most economy and all premium cabin tickets for flights with U.S., Puerto Rico and the U.S. Virgin Islands. This makes it the first U.S legacy airline to eliminate change fees. Additionally, they will be extending their change fee waivers. This applies to international destinations and basic economy fares until the end of the year. Lastly, beginning Jan 1st, they will be also be allowing guests to fly standby free of charger if space is available. This change makes it the only airline to allow travelers to fly same day standby for free.
Here more about these changed below:
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Belize Re-opening October 1, 2020
Belize, announced August 28, 2020 via virtual press conference, will reopen its international airport on October 1, 2020 for leisurely travel. Although United flies to Belize weekly for repatriations, the airline will resume commercial service in October. On the other hand, United Airlines is expecting to resume service with 5 weekly flights from Houston (HOU). On United Airlines travelers can find one way flight for the first week of October starting at $370 USD.